Max ’n Chester will gladly accept returns on unworn orders placed within 10 days unless otherwise stated (i.e. "All sales are final"). We only accept returns for items purchased through www.maxnchester.com. All sale items are final sale. No returns or exchanges on sale items. If you purchased a Max ’n Chester item from a retail partner, please contact that retailer directly.
To be eligible for a return, your item must be unworn and in the same condition that you received it. All tags must be attached to the original packaging. Gift cards are ineligible for returns.
To complete your return:
Pack up the items in a shipping box (it’s best to use the one the item(s) were mailed to you in).
Include a copy of your packaging slip with your return. If you don’t have a packing slip, please include the following information with your return:
- Full Name
- Email address
- Telephone number
- Max ’n Chester order confirmation number
- A note about why you’re returning the item(s)
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and are processing your refund. The refund will automatically be applied to your credit card or original method of payment within 5 business days.
If you’ve been notified that you’re receiving a refund, but it has been more than 5 business days since the notice has been issued, please contact your bank. There is often a processing time before the refund is posted to your account.
If you have additional questions, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com for further instructions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
We recommend using a trackable shipping service or purchasing shipping insurance when returning items.
Please contact firstname.lastname@example.org with any questions.